Exclusive JOB Opening | International Customer Support ( Voice & Chat)

Spes Staffing Solutions; Pune District; On-site; INR 400,000 - 670,000; Full time

Benefits offered by this job

Performance-based incentives

Both-way cab facility

International exposure

Job summary

Spes Staffing Solutions in Pune, Maharashtra, invites applications for an International Customer Support Associate (Voice & Chat). The role involves handling UK and US international processes via voice calls and chat, with a blended approach and rotating shifts.

Work is on site in Pune, five days a week, with a rotational weekly off and cab facility. Joining is immediate/as per process, with freshers earning up to 4 LPA and experienced candidates up to 6.7 LPA plus performance incentives.

Qualifications

• Excellent English communication skills.
• Strong customer-service orientation and willingness to learn.
• Flexibility to work in rotational shifts.
• Minimum 6 months of International Voice Process experience (for experienced candidates).

Responsibilities

• Handle customer queries from UK and US customers through voice calls and chat.
• Understand customer requirements and provide accurate, timely resolutions.
• Deliver a professional and positive customer experience across every interaction.
• Resolve customer concerns while maintaining service quality and customer satisfaction.
• Follow process guidelines, quality standards and compliance requirements.
• Maintain productivity, quality and other process-related performance metrics.
• Record customer interactions accurately in the relevant systems.
• Escalate complex cases to the appropriate teams when required.

Skills

Excellent English communication

Interpersonal skills

Active listening

Customer-focused

Multitasking

Education

Undergraduate or Graduate

Job description

INTERNATIONAL CUSTOMER SUPPORT ASSOCIATE VOICE & CHAT

Voice & Chat | Pune | Work From Office | Up to 6.7 LPA

Immediate Hiring | Attractive Salary Packages | Performance-Based Incentives | Both-Way Cab Facility

JOB DETAILS

• Job Role: International Customer Support Associate
• Location: Pune, Maharashtra
• Process: UK & US International Process
• Process Type: Voice & Chat / Blended
• Work Mode: Work From Office (WFO)
• Working Days: 5 Days Working
• Weekly Off: 2 Rotational Days
• Shift Timings: Rotational Shifts
• Cab Facility: Both-Way Cab
• Joining: Immediate / As per process requirements

SALARY & BENEFITS

• Freshers: Up to 4 LPA
• Experienced Candidates: Up to 6.7 LPA
• Performance-based incentives
• Both-way cab facility
• Salary based on relevant experience, communication skills and interview performance
• Opportunities for career advancement and internal growth
• Professional work environment with international customer exposure

ELIGIBILITY CRITERIA

For Freshers

• Undergraduate or Graduate candidates from any stream
• Excellent English communication skills
• Strong customer-service orientation and willingness to learn
• Flexibility to work in rotational shifts

For Experienced Candidates

• Minimum 6 months of International Voice Process experience is mandatory
• Experience in International BPO or Customer Support is preferred
• Good customer-handling and problem-solving skills

Essential Skills

• Excellent verbal and written English communication
• Strong interpersonal and active listening skills
• Customer-focused attitude with a professional approach
• Ability to handle queries, resolve concerns and multitask effectively
• Willingness to work from the Pune office in rotational shifts

KEY RESPONSIBILITIES

• Handle customer queries from UK and US customers through voice calls and chat.
• Understand customer requirements and provide accurate, timely resolutions.
• Deliver a professional and positive customer experience across every interaction.
• Resolve customer concerns while maintaining service quality and customer satisfaction.
• Follow process guidelines, quality standards and compliance requirements.
• Maintain productivity, quality and other process-related performance metrics.
• Record customer interactions accurately in the relevant systems.
• Escalate complex cases to the appropriate teams when required.

WHY JOIN US?

• Opportunity to work with international customers
• Attractive salary packages and performance-based incentives
• Both-way cab facility for convenient commuting
• Professional and supportive work environment
• Career development and internal promotion opportunities
• Excellent platform to establish a long-term career in International Customer Support

Limited Openings | Immediate Hiring

Take the next step in your career and become part of a dynamic International Customer Support team!