Walk In | Chat Support| Kharadi Pune

Transcom; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Transcom in Pune is seeking candidates for International Chat Support roles. You will handle real-time customer inquiries via international chat channels, aiming for first-contact resolution and high satisfaction.

The ideal candidate has at least 6 months of experience, strong written English, typing accuracy and active listening, and is comfortable with rotational shifts and a 5.5-day work week (WFO).

Qualifications

• Undergraduate (10+2 / Diploma) with at least 6 months of work experience.
• Prior experience in International Chat Support is mandatory.
• Excellent written English communication, typing accuracy, and active listening skills.
• Willing to work in rotational shifts and a 5.5-day work week (WFO).

Responsibilities

• Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
• Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
• Demonstrate problem-solving skills to address customer concerns effectively.
• Adapt seamlessly to rotational shifts and dynamic operational requirements.

Skills

Excellent written English

Typing accuracy

Active listening

Education

Undergraduate (10+2 / Diploma) with 6 months experience

Job description

Key Responsibilities:

• Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
• Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
• Demonstrate problem-solving skills to address customer concerns effectively.
• Adapt seamlessly to rotational shifts and dynamic operational requirements.

Candidate Profile / Eligibility Criteria:

• Education: Undergraduate (Min. 10+2 / Diploma) with at least 6 months of work experience.
• Experience: Prior experience in International Chat Support is mandatory.
• Skills: Excellent written English communication, typing accuracy, and active listening skills.
• Flexibility: Comfortable working in rotational shifts and a 5.5-day work week (WFO).