Walk-in | Customer Service Associate

MARKS & SPENCER (M&S); Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

MARKS & SPENCER (M&S) Bengaluru store is seeking a customer-focused associate to greet and assist customers, understand their needs, and recommend products. You will help maintain store standards and assist with basic operations, including stocking, housekeeping, and cashiering when required.

On-the-job training will be provided to grow within the role and enhance skills for future opportunities at the store.

Qualifications

• Greet customers with a friendly attitude and help them find what they need.
• Listen to customers, understand their preferences, and recommend suitable products.

Responsibilities

• Follow store guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with cashier duties when needed to provide smooth service.

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

1. Customer Service:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.