Walk-in | Customer Service Associate

MARKS & SPENCER (M&S); Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Marks & Spencer (M&S) in Chennai seeks a frontline Retail Associate to greet customers, understand needs and guide purchases, while maintaining store standards. You will assist with merchandising, stock handling, and basic cashier duties to ensure smooth service.

Follow store procedures and participate in on-the-job training to grow within the role and contribute to an attractive shopping environment.

Qualifications

• Greet customers and assist them to find products.
• Understand customer needs and recommend suitable items.

Responsibilities

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

1. Customer Service:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.