Walk-in | Customer Service Assistant

MARKS & SPENCER (M&S); Bengaluru; On-site; INR 180,000 - 260,000; Full time

Job summary

Marks & Spencer (M&S) Bengaluru is hiring for a frontline Retail Associate to greet customers, understand preferences, and guide purchases.

You will support visual merchandising, handle products correctly, and participate in on-the-job training to grow within the role. Basic cashiering may be required to ensure smooth service.

Qualifications

• Greet customers with a friendly attitude and assist with finding items.
• Understand customer needs and recommend suitable products.
• Learn store procedures for stocking and housekeeping.
• Assist with basic cashier duties to ensure smooth service.

Responsibilities

• Help maintain store appearance by following merchandising guidelines.
• Assist with cashiering and basic store operations as needed.
• Follow store procedures for stocking, housekeeping, and product handling.
• Participate in on-the-job training to develop skills.

Skills

Customer service

Communication

Cashiering

Job description

Key Deliverables (Essential functions & Responsibilities of the Job)

1. Customer Service:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.