Walk-in | Customer Care Executive - sales

Star Fertility; Hyderabad; Presencial; INR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Star Fertility is seeking a motivated Customer Care Executive (CCE) Sales to join our healthcare team. You will handle customer inquiries, counsel patients regarding our services, and convert enquiries into appointments and consultations.

The role requires hands-on experience in sales, strong communication, and proficiency with CRM systems to maintain lead data and track conversions against targets.

Formación

• Experience in sales, telesales, inside sales,or similar roles.
• Experience in Healthcare, Insurance, Credit Card, Banking, Loan, BPO, Telecom, EdTech, or other target-based sales industries will be preferred.
• Excellent verbal communication and interpersonal skills.
• Comfortable working with sales targets and performance metrics.
• Good follow-up and lead-conversion skills.
• Basic computer and CRM knowledge.
• Positive attitude and willingness to learn.

Responsabilidades

• Handle inbound and outbound customer calls.
• Follow up with leads through calls and other communication channels.
• Convert leads into appointments and achieve assigned sales/conversion targets.
• Maintain regular follow-ups with prospective customers.
• Handle customer questions, concerns, and objections effectively.
• Maintain accurate customer and lead information in the CRM.
• Coordinate with internal teams to ensure a smooth customer experience.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain a professional and customer-friendly approach at all times.

Conocimientos

Customer service

Lead follow-up

CRM proficiency

Sales targets

Verbal communication

Negotiation

Herramientas

CRM software

Phone system

Descripción del empleo

We are looking for a motivated and customer-focused Customer Care Executive (CCE) Sales to join our healthcare/fertility team. The candidate will be responsible for handling customer enquiries, counselling patients regarding our services, following up on leads, and converting enquiries into appointments and consultations.

Role & responsibilities

Handle inbound and outbound customer calls

• Follow up with leads through calls and other communication channels.
• Convert leads into appointments and achieve assigned sales/conversion targets.
• Maintain regular follow-ups with prospective customers.
• Handle customer questions, concerns, and objections effectively.
• Maintain accurate customer and lead information in the CRM.
• Coordinate with internal teams to ensure a smooth customer experience.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain a professional and customer-friendly approach at all times.

Preferred candidate profile

1.3 years of experience in sales, telesales, inside sales,or similar roles.

• Experience in Healthcare, Insurance, Credit Card, Banking, Loan, BPO, Telecom, EdTech, or other target-based sales industries will be preferred.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and customer-handling abilities.
• Comfortable working with sales targets and performance metrics.
• Good follow-up and lead-conversion skills.
• Basic computer and CRM knowledge.
• Positive attitude and willingness to learn.