Customer Relationship Executive (Female Candidates)

Cancer Healer Centre; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Cancer Healer Centre in Delhi is seeking a capable CRM and customer support professional to manage patient information, respond to inquiries, and coordinate with medical teams to ensure timely care.

The role requires excellent verbal and written communication, strong follow-up and coordination skills, and the ability to lead team operations to maintain high-quality patient experiences.

Training and growth opportunities are available as part of a collaborative healthcare environment.

Qualifications

• 1-5 years of CRM, customer relationship management, healthcare, telecalling, customer support or similar roles.
• Excellent verbal and written communication skills.
• Strong customer handling and interpersonal skills.
• Good follow up and coordination abilities.

Responsibilities

• Manage and maintain accurate customer / patient information in the CRM System.
• Handle customer/patient calls, queries, requests, and follow up professionally.
• Conduct timely follow up with existing and prospective patients / Customers.
• Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.
• Track appointments, inquiries, follow ups, leads, and customer interactions.
• Lead the Team Operation.

Skills

CRM

Customer relationship management

Healthcare

Tele calling

Customer support

Patient coordination

Education

Any Graduate

Job description

Role & responsibilities

1. Manage and maintain accurate customer / patient information in the CRM System.

2. Handel customer / patient calls, queries, requests, and follow up professionally.

3. Conduct timely follow up with existing and prospective patients / Customers.

4. Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.

Track appointments, inquiries, follow ups, leads, and customer interactions.

5. Lead the Team Operation.

Preferred candidate profile

Any Graduate. 1-5 Years of experience in CRM, Customer Relationship Management, Healthcare, Tele calling, Customer support, patient coordination or similar roles.

Excellent verbal and written communication skill.

Strong customer handling and interpersonal skills.

Good follow up and coordination abilities.