Walk-in | Customer Care Executive

Xpressbees; Kalyani Nagar; On-site; INR 180,000 - 240,000; Full time

Job summary

Xpressbees Pune is seeking a customer service executive to identify, investigate, and resolve users' problems with computer software and hardware.

Interacting with customers on calls to take orders, answer inquiries, handle complaints, troubleshoot problems, and provide information; fresh graduates are welcome and will work in a 6-day, day-shift schedule with no transport facility.

Qualifications

• Fresher welcome, with a graduate qualification.
• Strong verbal and written communication.
• Willingness to work in 6 days a week, day shifts.

Responsibilities

• Interact with customers on calls to take orders and answer inquiries.
• Handle customer complaints and resolve issues.
• Troubleshoot problems and provide information.
• Take customer feedback.

Skills

Verbal & written comms

Listening skills

Problem solving

Customer service

Education

Graduate

Job description

Department: Customer Service

Location: Pune

Experience: Fresher

Role Description: A customer service executive's role is to identifies, investigates, and resolves users problems with computer software and hardware.

Duties/Responsibilities

Interacting with customers on calls to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

1) Handle customer inquiries both telephonically and by email.

2) Manage and resolve customer complaints

3) Taking Customer feedback

Required Skills/Abilities

• Complete day shift job, 6 days working.
• Shift Timings: 9am to 6 pm / 10 am to 7pm / 12 am to 1pm / 1PM- 9PM
• No Transport Facility
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation

Education Qualifications: -

Graduate