Customer Service Representative

WNS; Mumbai; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Supportive work environment

Job summary

WNS in Pune is seeking enthusiastic Customer Service Executives to handle customer queries across phone, email, and chat channels. Freshers or candidates with up to 2 years of experience are welcome, with a focus on providing accurate information and a positive customer experience.

Responsibilities include resolving issues, maintaining records, and collaborating with internal teams to ensure timely resolutions.

Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.

Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and elevate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English communication

Verbal & written communication

Problem solving

Interpersonal skills

Fast-paced adaptability

Customer-centric attitude

Education

Graduate/Undergraduate

Tools

MS Office

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and elevate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Shift: Rotational shifts
• Weekly Off: 1 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization