Walk-in - Pune - Devi IT

Digitide Solutions Limited; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading customer service firm in Pune District seeks a Customer Care Executive to handle customer inquiries and provide solutions. The role is essential to uphold brand image and customer satisfaction. Candidates should have a minimum of a high school diploma, strong communication skills, and the ability to multitask. Responsibilities include responding to inquiries via various channels, maintaining customer records, and collaborating with teams for improvements. A great opportunity for those passionate about delivering exceptional service.

Qualifications

• Minimum of a high school diploma or equivalent is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, in English.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills to assess and resolve customer issues.
• Proficiency in using Microsoft Office and CRM systems.
• Customer-centric approach and passion for delivering exceptional service.
• Willingness to work in shifts, including weekends.
• Basic knowledge of customer support tools and techniques is an asset.
• Positive attitude and desire to learn and grow.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate product/service information to customers.
• Offer effective solutions and alternatives to customer issues.
• Maintain a positive attitude during customer interactions.
• Document and update customer records in our CRM system.
• Identify and escalate priority issues to relevant teams.
• Collaborate with other departments to improve processes.
• Ensure compliance with company policies during interactions.
• Stay updated on product knowledge and industry trends.

Skills

Communication skills

Problem-solving

Analytical skills

Customer-centric approach

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Job Description

The Customer Care Executive will be the front-line representative for our company, handling customer inquiries, providing accurate information, and offering solutions to their issues. This role is crucial in maintaining a positive brand image and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Offer effective solutions and alternatives to customer issues, ensuring a high level of satisfaction.
• Maintain a positive and helpful attitude throughout customer interactions.
• Document and update customer records and interactions in our CRM system.
• Identify and elevate priority issues to the relevant teams for further action.
• Collaborate with other departments to improve customer service processes and procedures.
• Ensure compliance with company policies and procedures during customer interactions.
• Stay updated on product knowledge and industry trends to provide relevant information to customers.

Qualifications

• A minimum of a high school diploma or equivalent is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, in English.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills to assess and resolve customer issues.
• Proficiency in using Microsoft Office and CRM systems.
• A customer‑centric approach and a passion for delivering exceptional service.
• Willingness to work in shifts, including weekends, as per business needs.
• Basic knowledge of customer support tools and techniques is an asset.
• A positive attitude and a desire to learn and grow within the customer service field.

Job Info

• Job Identification 257195
• Job Category Customer Support/Operations | BPM