Customer Service Representative

WNS; Pune District; On-site; INR 150,000 - 210,000; Full time

Job summary

WNS in Pune is seeking enthusiastic Customer Service Executives to join our team. You will handle customer queries, provide accurate information, resolve concerns, and ensure a positive customer experience.

Freshers and candidates with up to two years of experience are welcome to apply. The role involves handling multiple channels (phone, email, chat) and building positive relationships with customers while maintaining accurate records and meeting performance targets.

Qualifications

• Freshers and candidates with up to 2 years of experience are welcome to apply.
• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.

Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalated complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

Customer service

English communication

Problem solving

Education

Graduate/Undergraduate

Tools

MS Office

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalated complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.