Customer Service Executive- Pune

2COMS Consulting Pvt. Ltd.; Gurugram District; On-site; INR 190,000 - 212,000; Full time

Benefits offered by this job

Salary 17K NTH

Shift 9am-6pm

Mon-Sat working days

Work from office

Job summary

2COMS Consulting Pvt. Ltd. in Pune seeks an Operation Support Executive. The role is open to graduates, with or without prior experience in customer support, and emphasizes strong communication and analytical abilities for delivering quality assistance.

You will be on-site at the Pune office, follow a day-shift schedule with rotational off days, and work Monday through Saturday. English and Hindi communication is essential.

Qualifications

• Graduation in any discipline.
• Excellent verbal and written communication in English and Hindi.
• Willing to work from office premises.

Responsibilities

• Provide comprehensive support to customers and ensure high satisfaction.
• Use strong problem-solving to address and resolve client inquiries.
• Maintain clear, professional communication in English and Hindi.
• Adhere to the schedule including rotational shifts and six-day workweek.
• Perform all duties on-site at the Pune office.

Skills

Communication skills

Problem-solving

On-site availability

Education

Graduation

Job description

Job Description:

Job Description: Operation Support Executive

Summary

2coms Consulting Pvt Ltd is currently seeking a motivated individual to join our team as an Operation Support Executive for a prominent client based in Pune. This role is ideal for candidates with a graduate degree, whether they are fresh graduates or possess prior experience in customer support. The position focuses on delivering high-quality assistance through strong communication and analytical abilities, requiring the successful candidate to be fully available for on-site work and adaptable to a structured schedule.

Responsibilities

• Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
• Utilize strong problem-solving capabilities to address and resolve client inquiries efficiently.
• Maintain clear and professional communication in both English and Hindi.
• Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
• Perform all duties on-site at the Pune office location as required.

Requirements

• Possess a graduation degree in any discipline.
• Demonstrate excellent verbal and written communication skills in both English and Hindi.
• Exhibit robust problem-solving aptitude and the ability to handle complex situations.
• Show flexibility and willingness to work from the office premises.
• Be available for day shifts with rotational off days.

Benefits

• Salary- 17K NTH
• Shift- 9am-6pm
• Working hours- Monday to Saturday
• Mode of work- Work from office
• Mode of Interview- Virtual