Customer Service Executive- Pune

2COMS Consulting Pvt. Ltd.; Nandurbar; On-site; INR 234,000 - 290,000; Full time

Benefits offered by this job

Night shift allowance 17,000

Variable pay 4,000

9:00 AM - 6:00 PM

Monday to Saturday

On-site with virtual interview

Job summary

2coms Consulting Pvt Ltd is seeking an Operation Support Executive for a Pune-based client, requiring a graduate and strong communication and analytical abilities. The role is on-site with a structured schedule.

The successful candidate will join a forward-thinking team and contribute to delivering high-quality assistance through effective communication in English and Hindi, while adapting to a six-day workweek and day shifts.

Qualifications

• Graduation degree in any discipline.
• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving aptitude.
• Willingness to work from the office premises.
• Available for day shifts with rotational off days.

Responsibilities

• Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
• Utilize strong problem-solving capabilities to address and resolve client inquiries efficiently.
• Maintain clear and professional communication in both English and Hindi.
• Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
• Perform all duties on-site at the Pune office location as required.

Skills

Verbal & written communication

Problem solving

Customer support

Education

Graduation degree in any discipline

Job description

Job Description: Operation Support Executive

2coms Consulting Pvt Ltd is currently seeking a motivated individual to join our team as an Operation Support Executive for a prominent client based in Pune. This role is ideal for candidates with a graduate degree, whether they are fresh graduates or possess prior experience in customer support. The position focuses on delivering high-quality assistance through strong communication and analytical abilities, requiring the successful candidate to be fully available for on-site work and adaptable to a structured schedule.

Responsibilities

• Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
• Utilize strong problem-solving capabilities to address and resolve client inquiries efficiently.
• Maintain clear and professional communication in both English and Hindi.
• Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
• Perform all duties on-site at the Pune office location as required.

Requirements

• Possess a graduation degree in any discipline.
• Demonstrate excellent verbal and written communication skills in both English and Hindi.
• Exhibit robust problem-solving aptitude and the ability to handle complex situations.
• Show flexibility and willingness to work from the office premises.
• Be available for day shifts with rotational off days.

Benefits

• Competitive salary package comprising a Night Shift Allowance (NTH) of 17,000 and a Variable Pay (VP) of 4,000.
• Standard working hours from 9:00 AM to 6:00 PM.
• Work schedule spanning Monday through Saturday.
• On-site work environment with a virtual interview process.