Customer Care Executive

Ultrafresh Modular Solutions; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

A dynamic modular solutions company in Mumbai is seeking a Customer Service Representative. This role involves enhancing customer service experiences, resolving issues, and creating service standards. Freshers are encouraged to apply, making this an excellent opportunity to start a career. Applicants should possess strong English and Hindi skills, a proven background in customer service, and familiarity with tools like Google Sheets and Excel. Join us in promoting excellent customer service throughout our organization.

Qualifications

• Fresher or 1-2 years of experience in a customer care role.
• Proven working experience as a customer service executive.
• Working knowledge of Google Sheets, Excel, databases, and MS tools.
• Strong client-facing and communication skills.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Take ownership of customer issues and follow through to resolution.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Skills

Proficiency in English

Proficiency in Hindi

Client-facing skills

Communication skills

Tools

Google Sheets

Excel

MS tools

Job description

Experience : Fresher / 1 - 2 Yrs expereince in customer care role

We are seeking a Customer Service Representative to provide excellent customer service and promote this idea throughout the organization.

Freshers are welcome to kick-start their careers with us.

Roles and Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers’ issues and follow problems through to resolution.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Mandatory Skill for Candidate:

• Proficiency in English & Hindi.
• Proven working experience as a customer service executive.
• Working knowledge of Google Sheets, Excel, databases, and MS tools.
• Strong client-facing and communication skills