Walk-in | Domestic Customer Care Executive

TP; Kolkata District; On-site; INR 137,000 - 167,000; Full time

Benefits offered by this job

Fixed salary

Career growth in BPO

Training provided for freshers.

PF

ESIC

Gratuity

Job summary

Teleperformance in Kolkata is hiring an Outbound Customer Service Associate to contact customers, explain products, resolve basic queries, and drive sales in a voice process. The role is based at our Kolkata office with a fixed salary regime and structured training for freshers.

The candidate should be fluent in Hindi, Bengali and English, have good communication skills, and be willing to work in rotational shifts.

Qualifications

• 12th pass or graduate
• Freshers welcome
• Must be fluent in Hindi and Bengali and English (Hindi/Bengali essential)
• Good communication and basic computer knowledge
• Flexible shifts

Responsibilities

• Make inbound calls of customers.
• Address objections and explain services clearly.
• Achieve daily/weekly individual performance targets.
• Maintain customer data and update call outcomes in the system.
• Ensure professional and courteous communication at all times.
• Coordinate with team leads for feedback and performance improvement

Skills

Hindi language

Bengali language

English language

Good communication

Basic computer knowledge

Education

12th Pass or Graduate

Job description

Job Title: IN bound Customer Service Associate

Company: Teleperformance

Location: Kolkata

Work Mode: Work from Office

Process: Customer Service Associate Banking

Compensation for English + H/ B

• CTC: 15,000 per month
• Take Home: 12,300 per month approx.

Compensation for Hindi + Bengali

• CTC 13.4k
• Net take home 11.2 k

Job Summary

We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

Key Responsibilities

• Make inbound calls of customers.
• services clearly and handle customer objections
• Achieve daily/weekly individual performance
• Maintain customer data and update call outcomes in the system
• Ensure professional and courteous communication at all times
• Coordinate with team leads for feedback and performance improvement

Eligibility Criteria

• *Education: * 12th Pass or Graduate
• *Experience: * Freshers can apply
• *Language: * Must be fluent in Hindi + Bengali and English + Hindi / Bengali
• *Skills: * Good communication, basic computer knowledge, willingness to work in a flexible shift's environment having great translation skill.

Shift & Work Details

• *Work Mode: * Work from Office only
• *Shifts: * Rotational shifts as per process requirement
• *Week Off: * Rotational (6 days working, 1 day R. W/O)

Interview Details

• *Venue: * Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata
• *Documents to Carry: * Updated Resume, Govt Photo ID, 2 Passport Photos
• *Reference: * Mention at the gate and write IB - HR Bishal at top of your resume.

Benefits

• Fixed salary
• Career growth in BPO
• Training provided for freshers.
• PF
• ESIC
• Gratuity