VP of Support Operations

Jobs Ai; India; Remote; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Performance-based bonus

Learning stipend

Health benefits

Opportunities to work on high-impact项目

Job summary

Jobs Ai is seeking a VP of Support Operations to lead a remote-first team, shaping strategy and delivering exceptional results across the support function. You will troubleshoot complex issues, drive process improvements, and collaborate with cross-functional teams to ensure seamless service delivery.

This senior role emphasizes strategic thinking, hands-on execution, and a strong focus on customer success and operational excellence.

Qualifications

• Proven comfort working in a fully remote, distributed environment.
• High-level proficiency with Google Workspace and Microsoft 365.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven track record in operations, project management, or client success.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.
• Assist in the preparation of specialized reports, presentations, and process documentation.
• Collaborate with internal departments to ensure seamless service delivery.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.

Skills

Remote work comfort

Google Workspace

MS 365

Helpdesk/CRM software

Communication skills

Operations / project management

Tools

Google Workspace

Microsoft 365

Job description

We are actively seeking a highly motivated VP of Support Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.
• Assist in the preparation of specialized reports, presentations, and process documentation.
• Collaborate with internal departments to ensure seamless service delivery.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• High-level proficiency with Google Workspace and Microsoft 365.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven track record in operations, project management, or client success.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.