VP of IT Operations

Joblet-AI; India; Remote; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Performance-based bonus

Learning & development stipend

Health and wellness benefits

Job summary

Joblet-AI is seeking a VP of IT Operations to lead a fully remote, globally distributed team and shape company-wide operational strategy from India. This executive role blends strategic thinking with hands-on execution to deliver scalable, high-impact outcomes.

You will drive operational excellence, mentor leaders, and collaborate with executive leadership to hit key milestones while maintaining strong client relationships and proactive issue resolution.

Qualifications

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.

Responsibilities

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Respond promptly and professionally to client inquiries and escalations.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate directly with executive leadership to drive core company milestones.

Skills

Helpdesk CRM

Experience 8-10+ years

Operations

Project management

Client success

De-escalation

Problem solving

Customer relationships

Organizational skills

Job description

We are actively seeking a dedicated VP of IT Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.


• Lead, mentor, and structurally scale a high-performing, globally distributed team.


• Respond promptly and professionally to client inquiries and escalations.


• Maintain highly detailed and accurate records of all stakeholder interactions.


• Collaborate directly with executive leadership to drive core company milestones.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.


• 8-10+ years of demonstrated, progressive success in a relevant functional role.


• Proven track record in operations, project management, or client success.


• Excellent de-escalation, problem-solving, and customer relationship management skills.


• Highly organized methodology with a strong ability to prioritize effectively.

What You’ll Bring:

• A proactive, solution-oriented mindset that thrives on solving complex problems.


• High emotional intelligence, empathy, and a deeply collaborative team spirit.


• Exceptional stakeholder management, active listening, and negotiation skills.


• Fully remote, flexible work hours


• Performance-based bonus structure


• Annual learning & development stipend


• Health and wellness benefits (varies by location)


• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.