Head of Support Operations

Jobs Ai; India; Remote; INR 3,000,000 - 4,200,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

Jobs Ai is seeking a strategic Head of Support Operations to lead our fully remote team in India. You will shape our service delivery, drive initiatives, and ensure exceptional outcomes across the operation.

This role blends big-picture thinking with hands-on execution to improve processes, metrics, and customer satisfaction. You will oversee troubleshooting, collaborate across departments, maintain data hygiene, and implement scalable support systems.

Qualifications

• Highly organized with ability to prioritize effectively.
• Excellent written, verbal, and asynchronous communication.
• Excellent de-escalation, problem-solving, and customer relationship management.
• Ability to manage multiple priorities simultaneously.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Collaborate with internal departments to ensure seamless service delivery.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Provide essential administrative, logistical, and operational support to the team.
• Respond promptly and professionally to client inquiries and escalations.

Skills

Organizational skills

Communication skills

De-escalation

Problem solving

CRM software

Multi-tasking

Data-driven decisions

Analytical abilities

Upskilling mindset

Tools

Helpdesk software

Ticketing systems

CRM software

Job description

We are actively seeking a analytical Head of Support Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.


• Collaborate with internal departments to ensure seamless service delivery.


• Maintain highly accurate internal records and ensure strict data hygiene protocols.


• Provide essential administrative, logistical, and operational support to the team.


• Respond promptly and professionally to client inquiries and escalations.

Required Skills & Qualifications:

• Highly organized methodology with a strong ability to prioritize effectively.


• Exceptional written, verbal, and asynchronous communication capabilities.


• Excellent de‑escalation, problem‑solving, and customer relationship management skills.


• Exceptional ability to manage multiple competing priorities simultaneously.


• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.


• Strong analytical abilities coupled with a commitment to data‑driven decision making.


• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.


• Fully remote, flexible work hours


• Performance‑based bonus structure


• Annual learning & development stipend


• Health and wellness benefits (varies by location)


• Opportunity to work on high‑impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.