Head of Technical Support

crewlia; India; Remote; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Performance-based bonus

Learning stipend

Fully remote

Flexible hours

Health benefits

Job summary

crewlia is seeking an innovative Head of Technical Support to lead our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area.

The role blends big-picture thinking with hands-on execution, overseeing ticketing workflows, stakeholder management, and continuous improvement. This remote position offers flexible hours, a performance-based bonus, and an annual learning & development stipend.

Qualifications

• Excellent de-escalation, problem-solving, and CRM relationship skills.
• Clear written, verbal, and asynchronous communication abilities.
• Strong organizational skills with the ability to prioritise effectively.
• Proven experience in operations, project management or client success.
• Hands-on knowledge of helpdesk, ticketing or CRM software.

Responsibilities

• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze workflows to identify bottlenecks and implement scalable solutions.
• Maintain accurate internal records with data hygiene protocols.

Skills

De-escalation

Problem solving

Communication

Organizational skills

Operations/Project experience

Tools

CRM software

Ticketing systems

Job description

We are actively seeking a innovative Head of Technical Support to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.

Required Skills & Qualifications:

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Highly organized methodology with a strong ability to prioritize effectively.
• Proven track record in operations, project management, or client success.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Exceptional stakeholder management, active listening, and negotiation skills.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.