VP of Operations Strategy

Joblet-AI; India; Remote; INR 13,295,000 - 19,943,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Performance bonus

Learning stipend

Job summary

Joblet-AI seeks a visionary VP of Operations Strategy to lead a growing remote team, shaping operational strategy and driving high-impact initiatives across the organization. You will work closely with executive leadership to deliver measurable results and optimize processes in a fast-paced environment.

Ideal candidates blend big-picture thinking with hands-on execution, excel at cross-functional collaboration, and demonstrate a strong track record in operations, project management, and client

Qualifications

• Strong leadership and stakeholder management.
• Experience in customer support or helpdesk systems.
• Data-driven decision making and KPI tracking.

Responsibilities

• Collaborate with executive leadership to drive core milestones.
• Manage project timelines, resource allocation, and cross-team coordination.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.
• Collaborate with internal departments to ensure seamless service delivery.

Skills

Highly organized

Operations experience

Project management

Client success

Communication skills

CRM knowledge

Stakeholder management

Job description

We are actively seeking a innovative VP of Operations Strategy to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Collaborate directly with executive leadership to drive core company milestones.
• Manage project timelines, resource allocation, and cross-team coordination.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.
• Collaborate with internal departments to ensure seamless service delivery.

Required Skills & Qualifications:

• Highly organized methodology with a strong ability to prioritize effectively.
• Proven track record in operations, project management, or client success.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.