VP of Customer Care

Jobs Ai; India; Remote; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Fully remote

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Flexible work hours

Job summary

Jobs Ai is seeking a highly motivated VP of Customer Care to lead our remote, globally distributed team and shape scalable customer operations. You will drive strategic initiatives, embed best practices, and collaborate with executives to hit company milestones.

You will manage stakeholder relationships, optimize workflows, and mentor a high-performing group across regions. Excellent communication, de-escalation, and CRM experience are required.

Qualifications

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• High-level proficiency with Google Workspace and Microsoft 365.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Collaborate directly with executive leadership to drive core company milestones.
• Collaborate with internal departments to ensure seamless service delivery.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Skills

De-escalation

CRM software

Stakeholder management

Communication

Multitasking

Leadership

Tools

Google Workspace

Microsoft 365

Job description

We are actively seeking a highly motivated VP of Customer Care to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Collaborate directly with executive leadership to drive core company milestones.
• Collaborate with internal departments to ensure seamless service delivery.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• High-level proficiency with Google Workspace and Microsoft 365.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring

• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Exceptional stakeholder management, active listening, and negotiation skills.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.