Director of Operations

crewlia; India; Remote; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Annual learning stipend

Health benefits

Performance-based bonus

Job summary

Crewlia is seeking a Director of Operations to lead and shape our remote operations. This pivotal role blends strategic oversight with hands-on execution to drive performance and client success across the organization.

You will troubleshoot complex issues, maintain precise stakeholder records, and develop high-level departmental strategies while coordinating with internal teams to ensure seamless service delivery—remote work with performance-based rewards and learning stipends.

Qualifications

• Experience in operations, project management or client success.
• Proficiency with Zendesk, Salesforce and workflow platforms.
• Strong writing, speaking and asynchronous communication skills.
• Knowledge of helpdesk, ticketing or CRM software.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Develop and execute high-level departmental strategies.
• Collaborate with internal departments to ensure seamless service delivery.
• Respond promptly and professionally to client inquiries and escalations.

Skills

Customer relationship management

Operations experience

Project management

Communication skills

Problem solving

Tools

Zendesk

Salesforce

CRM platforms

Job description

We are actively seeking a visionary Director of Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Collaborate with internal departments to ensure seamless service delivery.
• Respond promptly and professionally to client inquiries and escalations.

Required Skills & Qualifications:

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring:

• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.