Support Operations Specialist

Jobs Ai; India; Remote; INR 550,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Performance bonus

Learning stipend

Health benefits

High-impact projects

Job summary

Jobs Ai in India is seeking a dedicated Support Operations Specialist to join our growing remote team. This role will shape operations, drive strategic initiatives, and deliver exceptional results within the functional area.

The ideal candidate brings 1-3 years of relevant experience, proven comfort in a fully remote environment, and strong familiarity with helpdesk, CRM, and project management tools like Asana, Jira, and Monday.

Qualifications

• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Proven comfort working in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Gather, synthesize, and act upon client feedback to improve processes.
• Maintain accurate internal records and ensure data hygiene protocols.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide administrative, logistical, and operational support to the team.
• Maintain detailed records of all stakeholder interactions.

Skills

Remote work

Operations management

Project management

Client success

Helpdesk software

Tools

Asana

Jira

Monday

Job description

We are actively seeking a dedicated Support Operations Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Gather, synthesize, and act upon critical client feedback to improve processes.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• Proven track record in operations, project management, or client success.
• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• High-level proficiency with industry-standard project management software (Asana, Jira, Monday).

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.