Voice Support Specialist

TP; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

TP in Gurugram District is seeking candidates for a customer service role that involves handling inquiries and resolving issues. Applicants should possess strong communication skills and be adept at problem-solving.

The role demands teamwork and the ability to adapt in a dynamic environment, catering to both experienced professionals and freshers alike. A graduate or undergraduate degree is required.

Qualifications

• Ability to work in a dynamic and changing environment.
• Experience/Fresher both can apply.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Develop and maintain thorough knowledge of products and services.
• Identify and escalate complex issues to senior management.
• Collaborate with internal teams to improve processes and procedures.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Proficient in Microsoft Office

Strong attention to detail and organizational skills

Ability to adapt to new technologies quickly

Education

Graduate or Undergraduate degree

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Develop and maintain thorough knowledge of products and services.
• Identify and escape complex issues to senior management.
• Collaborate with internal teams to improve processes and procedures.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and other software applications.
• Ability to adapt to new technologies and systems quickly.
• Strong attention to detail and organizational skills.
• Graduate or Undergraduate degree.
• Experience/Fresher both can apply.