Customer - Support

Elevatoz AgriTech; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Elevatoz AgriTech is seeking a Customer Support Executive in Bengaluru. The role involves making outbound calls, informing customers about new products and services, and attempting to sell offerings.

Candidates should address objections and record interactions accurately while researching customer requirements. The position requires excellent verbal and written communication, strong listening and presentation skills, and the ability to multitask and manage time effectively.

Qualifications

• Fresher or 1 year of Customer Support Experience in service industry.
• Track record of achieving targets.
• Strong phone presence and experience in making multiple calls per day.
• Excellent convincing skills.
• Excellent verbal and written communications skills.

Responsibilities

• Make outgoing calls to customers and keep them informed about new products and services.
• Try to sell products and services to people.
• Listen to objections and handle them effectively.
• Enter details of every interaction in the system; researching, locating, and providing information.
• Determine requirements by working with customers.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired requirements.

Skills

Customer support

Phone handling

Verbal communication

Written communication

Multi-tasking

Target achievement

Time management

Education

Any Graduate

Tools

MS Office

Job description

Job Role Vision

The position is for a Customer support executive. This dynamic person would be handling customer queries, complaints.

Job Role Vision

The position is for a Customer support executive. This dynamic person would be handling customer queries, complaints.

Job Description

• To make outgoing calls to customers & keep them informed about new products and services.
• To try and sell the products and services to people
• To listen to objections and handle them effectively
• To enter the details of every interaction in the system researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired Requirements

Requirement

• Fresher or 1 year of Customer Support Experience in service industry
• Track record of achieving targets
• Strong phone presence and experience in making multiple calls per day
• Excellent convincing skills
• Proficient with MS Office
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Any Graduate

Behavioral Competencies

• Excellent communication skills; speaking, writing, listening.
• Articulate and persuasive; can communicate difficult and complex matters in a straightforward, transparent manner.
• Strong analytical and detailed planning skills.
• Ability to maintain professionalism and honesty while building credibility, trust, and respect with both internal and external teams.
• Ability to grasp concepts quickly, think beyond traditional methods to exceed client’s expectations.
• Proactive and self-motivated.