Customer Support Executive (International Voice)

TP; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

TP in Gurugram is seeking a Customer Support Executive to handle inquiries, resolve issues professionally, and deliver excellent service. You will work in a team to meet common goals and build thorough knowledge of our products and services.

The role suits freshers or candidates with a graduate or undergraduate degree. You should adapt to a dynamic environment, have strong communication, problem-solving and organizational skills, and be proficient with MS Office and related software.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and other software applications.
• Ability to adapt to new technologies and systems quickly.
• Strong attention to detail and organizational skills.
• Graduate or Undergraduate degree.
• Experience/Fresher both can apply.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Develop and maintain thorough knowledge of products and services.
• Identify and expand complex issues to senior management.
• Collaborate with internal teams to improve processes and procedures.

Skills

Communication

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Adaptability

Attention to detail

Organizational skills

Education

Graduate or Undergraduate degree

Tools

MS Office

Job description

Job description :-

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Develop and maintain thorough knowledge of products and services.
• Identify and expand complex issues to senior management.
• Collaborate with internal teams to improve processes and procedures.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and other software applications.
• Ability to adapt to new technologies and systems quickly.
• Strong attention to detail and organizational skills.
• Graduate or Undergraduate degree.
• Experience/Fresher both can apply.