Customer Support Executive

Purview Services; Greater Noida; On-site; INR 250,000 - 400,000; Full time

Job summary

Purview Services in Greater Noida is seeking a motivated customer service executive to handle inquiries across phone, email, and chat. You will deliver courteous, timely support and help maintain a positive customer experience.

The role emphasizes effective communication, problem solving, and teamwork, with opportunities to upsell or cross-sell related products while keeping detailed records.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computers and common software.
• Team player with good organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Provide exceptional service via phone, email, and chat.
• Resolve complaints in a fair and efficient manner.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions and transactions.
• Identify opportunities to upsell and cross-sell products.

Skills

Communication

Multitasking

Problem solving

Tech proficiency

Team collaboration

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.