Voice Process Executive

Jobskey Search and Selection; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

A customer service firm in Hyderabad is looking for a customer support representative to handle calls, resolve queries, and maintain accurate records. The ideal candidate should have a high school diploma, experience in customer service, and excellent communication skills. Flexibility to work evenings and weekends is required. This role offers a chance to improve skills while adhering to company policies and ensuring customer satisfaction.

Qualifications

• Proven experience in a customer service role.
• Ability to handle multiple calls simultaneously.
• Flexibility to work evenings and weekends.

Responsibilities

• Handle incoming and outgoing calls from customers.
• Provide customer support and resolve queries.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Ability to multitask

Customer service principles knowledge

Computer proficiency

Teamwork

Education

High school diploma or equivalent

Job description

• Handle incoming and outgoing calls from customers
• Provide customer support and resolve queries
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure their satisfaction
• Identify and escalation issues to the appropriate department or individual
• Meet performance targets, such as average handle time, first call resolution, and customer satisfaction scores
• Continuously improve knowledge and skills through training programs
• Adhere to company policies and procedures
• Maintain confidentiality of customer information

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role
• Excellent communication skills, both verbal and written
• Ability to multitask and handle multiple calls simultaneously
• Knowledge of customer service principles and practices
• Ability to use a computer and navigate through multiple software applications
• Ability to work in a team environment
• Ability to work flexible hours, including evenings and weekends