Customer Support Executive

Jmanagement And Engg Consultants Kanchipuram; Chennai District; On-site; INR 240,000 - 320,000; Full time

Job summary

Jmanagement And Engg Consultants Kanchipuram in Chennai invites applications for an International Voice Process role. Bachelor’s degree in any discipline and 1–4 years of experience with strong English communication are required to handle inbound/outbound calls, resolve queries, and maintain CRM records.

You will meet daily metrics, escalate when needed, and collaborate with internal teams, staying updated on products and policies. On-site role with growth opportunities.

Qualifications

• Bachelor's degree in any discipline.
• 1 to 4 years of experience in an International Voice Process (US/UK/Australia preferred).
• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a professional and positive attitude.
• Ability to handle customer queries, complaints, and escalations effectively.
• Good problem-solving and active listening skills.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers by resolving product, service, or account-related queries.
• Provide accurate information about products, services, and company policies.
• Identify customer issues and offer appropriate solutions within the defined turnaround time (TAT).
• Escalate complex or unresolved issues to the relevant department when necessary.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Follow company processes and quality standards while handling customer calls.
• Meet daily performance metrics such as call quality, productivity, customer satisfaction, and resolution time.
• Build positive relationships with customers by delivering exceptional service.
• Ensure effective communication and maintain a high level of professionalism during every interaction.
• Work collaboratively with internal teams to ensure timely resolution of customer concerns.
• Stay updated on company products, services, and process changes to provide accurate support.
• Adhere to assigned shift schedules and company policies.
• Contribute to team goals by maintaining service quality and customer satisfaction.
• Continuously improve communication, problem-solving, and customer handling skills through training and feedback.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Education

Bachelor's degree

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers by resolving product, service, or account-related queries.
• Provide accurate information about products, services, and company policies.
• Identify customer issues and offer appropriate solutions within the defined turnaround time (TAT).
• Escalate complex or unresolved issues to the relevant department when necessary.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Follow company processes and quality standards while handling customer calls.
• Meet daily performance metrics such as call quality, productivity, customer satisfaction, and resolution time.
• Build positive relationships with customers by delivering exceptional service.
• Ensure effective communication and maintain a high level of professionalism during every interaction.
• Work collaboratively with internal teams to ensure timely resolution of customer concerns.
• Stay updated on company products, services, and process changes to provide accurate support.
• Adhere to assigned shift schedules and company policies.
• Contribute to team goals by maintaining service quality and customer satisfaction.
• Continuously improve communication, problem-solving, and customer handling skills through training and feedback.

Preferred candidate profile

• Bachelor's degree in any discipline.
• 1 to 4 years of experience in an International Voice Process (US/UK/Australia preferred).
• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a professional and positive attitude.
• Ability to handle customer queries, complaints, and escalations effectively.
• Good problem-solving and active listening skills.