Voice Support / Customer Care Executive

Carzonrent; Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

Carzonrent is seeking a Voice Support / Customer Care Executive (0-2 yrs) in Delhi. You will handle inbound and outbound calls, resolve queries, and maintain a positive customer experience. Freshers with good communication are welcome.

Requirements include a good command of English, active listening and patience, basic computer and typing skills, and willingness to work rotational shifts. Join a dynamic team and contribute to CSAT improvements through accurate call records and collaboration with

Qualifications

• 0-2 years experience in voice or customer support.
• Freshers with good communication can apply.
• Good command of English.
• Active listening and patience with customers.
• Basic computer and typing skills.
• Willing to work rotational shifts.

Responsibilities

• Attend inbound calls and resolve customer queries, requests and complaints.
• Make outbound calls for follow-ups, confirmations, feedback and updates.
• Resolve customer complaints quickly within defined timelines.
• Coordinate with other departments to get queries resolved.
• Record every call accurately in the system, with correct details and notes.
• Maintain good CSAT scores and collect positive customer feedback.

Skills

Voice support

Customer service

English communication

Active listening

Patience

Typing

Basic computer skills

Shift willingness

Job description

Voice Support / Customer Care Executive (0-2 yrs)

Role:

Handle inbound and outbound customer calls, resolve queries, and maintain a good customer experience.

Responsibilities

• Attend inbound calls and resolve customer queries, requests and complaints.
• Make outbound calls for follow-ups, confirmations, feedback and updates.
• Resolve customer complaints quickly, within the defined timelines.
• Coordinate with other departments to get customer queries resolved.
• Record every call accurately in the system, with correct details and notes.
• Maintain good CSAT scores and collect positive customer feedback.

Requirements

• 0 to 2 years of experience in voice or customer support.
• Freshers with good communication can apply.
• Good command of English.
• Active listening and patience with customers.
• Basic computer and typing skills.
• Willing to work rotational shifts.