Walk-in | Customer Service Executive

Writer Corporation; Dadri; On-site; INR 240,000 - 420,000; Full time

Job summary

Writer Corporation in Dadri, Uttar Pradesh, invites aspiring customer support professionals to join our voice process team. You will handle inbound and outbound calls, resolve queries, and maintain a friendly, professional tone with customers.

Freshers welcome. Basic computer skills and familiarity with MS Office/CRM tools are preferred. You will work under target-driven conditions and contribute to high call quality and customer satisfaction in a dynamic environment.

Qualifications

• Excellent verbal communication in English/Hindi.
• Good listening and interpersonal skills.
• Comfortable handling customers over the phone.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to work under pressure and meet targets.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain a positive and customer-friendly communication style.
• Follow company processes, call scripts, and quality standards.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned targets related to call quality, productivity, and customer satisfaction.

Skills

Verbal communication

Listening skills

Interpersonal skills

Phone handling

Pressure handling

Tools

MS Office

CRM tools

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally.


• Understand customer queries and provide accurate and timely resolutions.


• Maintain a positive and customer-friendly communication style.


• Follow company processes, call scripts, and quality standards.


• Record customer interactions and update information accurately in the system.


• Escalate complex issues to the appropriate team when required.


• Achieve assigned targets related to call quality, productivity, and customer satisfaction.

Preferred candidate profile

• Excellent verbal communication skills in English/Hindi.


• Good listening and interpersonal skills.


• Comfortable handling customers over the phone.


• Basic computer knowledge and familiarity with MS Office/CRM tools.


• Ability to work under pressure and meet targets.


• Freshers and candidates with relevant voice process/customer support experience can apply.


• Positive attitude, patience, and a customer-focused approach.