Customer Support Executive [Voice]

Adeptuz Management Solutions; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Free lunch and dinner

Night Shift Allowance of ₹2500

Performance-based incentives

Job summary

Adeptuz Management Solutions in Bengaluru is seeking candidates for a BPO Customer Service role. This position is open to both freshers and experienced individuals who can handle customer calls effectively and maintain high customer satisfaction.

Candidates with excellent communication skills in English and Hindi, along with the capability to work in night/rotational shifts, are encouraged to apply. The role offers shift allowances and performance-based incentives.

Qualifications

• Freshers and candidates with minimum 6 months experience in voice processes are eligible.
• Excellent spoken English and Hindi are mandatory.
• Candidates must be willing to work in night/rotational shifts.

Responsibilities

• Handle customer calls and resolve issues.
• Maintain detailed records of interactions in the CRM system.
• Ensure professionalism and empathy in every interaction.

Skills

Excellent spoken English

Excellent spoken Hindi

Communication skills

Listening skills

Education

Undergraduate / Graduate

Job description

Qualification:

Graduate / Undergraduate

Experience:

Both Freshers and Experienced Candidates are Welcome to Apply

Shifts:

Rotational Shift (Night Shift Allowance up to 2,500)

Job Description:

• Handle calls to help customers with their questions and problems.
• Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience.
• Maintain detailed records of customer interactions and solutions provided in the CRM system.
• Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• Ensure proper resolution to customers' issues.
• Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience:

• Educational Qualification: Undergraduate / Graduates are eligible to apply for the role.
• Work Experience: Freshers are welcome to apply. Candidates with a minimum 6 months experience in a Voice process (inbound or outbound) in BPO would be a plus.
• Prior experience in a Voice process would be highly desirable.
• Notice Period: Candidates who can join immediately or within 7 to 10 days will be considered favorably.
• Salary for Experienced Candidates. Additionally performance-based incentives are also paid.
• Free lunch and dinner.
• Night Shift Allowance of 2500 is paid
• Communication and Languages: Excellent spoken English and Hindi is mandatory, with the ability to communicate clearly and confidently.
• Shift Timings: Female: 7:00 AM to 8:00 PM; Male: 7:00 AM to 11:00 PM.
• Willing to work in night/rotational shifts.
• Be a good listener, patient, and able to stay calm in tough situations.