Customer Support Executive

Movate Technologies; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Movate Technologies is seeking an experienced Semi-Technical Voice Support Executive in Chennai to handle customer voice interactions and provide basic technical assistance. The role requires strong English communication, hands-on voice support experience, and the ability to work with multiple tools and systems.

The candidate will manage tickets, document interactions, and escalate issues as needed while maintaining quality targets and customer satisfaction in a target-driven environment.

Qualifications

• 13 years of experience in voice/customer support/technical support.
• Strong spoken English and good communication skills.
• Hands-on experience handling customers over voice.
• Good understanding of basic technical troubleshooting.
• Comfortable using CRM, ticketing systems and multiple web-based tools.
• Good typing and documentation skills.
• Comfortable working in a target-driven environment.

Responsibilities

• Handle inbound and outbound customer interactions through voice.
• Understand customer queries and provide accurate, professional resolutions.
• Perform basic technical troubleshooting and guide customers step-by-step.
• Use CRM, ticketing, communication and other internal tools to manage customer requests.
• Create, update and maintain customer tickets and interaction records.
• Navigate multiple tools/systems simultaneously while handling calls.
• Identify issues that require escalation and coordinate with the relevant technical/internal teams.
• Follow defined processes, SOPs, quality standards and escalation procedures.
• Ensure a positive customer experience through effective communication and active listening.
• Meet productivity, quality, AHT, CSAT and other process-related targets.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Voice support

Verbal communication

Customer handling

Troubleshooting

Active listening

Documentation

Professional tone

Multi-tool fluency

Tools

CRM

Ticketing systems

Web-based tools

Job description

Role & responsibilities

We are looking for a customer-focused Semi-Technical Voice Support Executive who can handle customer interactions over voice and provide basic technical assistance.

The ideal candidate should have strong verbal communication skills, hands-on voice support experience, good customer-handling skills, and the ability to work with multiple tools and systems.

Key Responsibilities

• Handle inbound and outbound customer interactions through voice.
• Understand customer queries and provide accurate, professional resolutions.
• Perform basic technical troubleshooting and guide customers step-by-step.
• Use CRM, ticketing, communication and other internal tools to manage customer requests.
• Create, update and maintain customer tickets and interaction records.
• Navigate multiple tools/systems simultaneously while handling calls.
• Identify issues that require escalation and coordinate with the relevant technical/internal teams.
• Follow defined processes, SOPs, quality standards and escalation procedures.
• Ensure a positive customer experience through effective communication and active listening.
• Meet productivity, quality, AHT, CSAT and other process-related targets.
• Maintain accurate documentation of customer interactions and resolutions.

Required Skills

• 13 years of experience in voice/customer support/technical support.
• Strong spoken English and good communication skills.
• Hands-on experience handling customers over voice.
• Good understanding of basic technical troubleshooting.
• Comfortable using CRM, ticketing systems and multiple web-based tools.
• Good computer skills and ability to quickly learn new tools.
• Strong problem-solving and active-listening skills.
• Ability to handle difficult customers professionally.
• Good typing and documentation skills.
• Comfortable working in a target-driven environment.