Voice Process Executive

Auditics Private Limited; Chennai; On-site; INR 180,000 - 270,000; Full time

Job summary

Auditics Private Limited in Chennai, Tamil Nadu, is seeking a Voice Process Executive fluent in Hindi to engage with customers through calls, address inquiries, and resolve issues.

The role requires excellent communication and strong Excel skills to track metrics and generate reports in a fast-paced team environment.

If you are looking to start or advance your career in voice processes, apply today to join our customer-focused team.

Qualifications

• Fluent in Hindi with excellent verbal and written communication.
• Proficient in Excel for data tracking and reporting.
• Strong customer service orientation and problem‑solving skills.
• Ability to work in a fast‑paced, team environment.

Responsibilities

• Handle inbound and outbound voice calls with customers.
• Address inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions.
• Generate reports and track performance metrics.
• Provide information about products and services and ensure customer satisfaction.

Skills

Fluent in Hindi

Strong communication

Customer service

Problem solving

Tools

Excel

Job description

We are seeking a dedicated and enthusiastic Voice Process Executive to join our team in Tamil Nadu. The ideal candidate will be fluent in Hindi and possess strong communication skills, enabling them to effectively engage with customers and provide exceptional service. As a Voice Process Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues in a timely manner. You will also be required to maintain accurate records of customer interactions and generate reports as needed. Key responsibilities include managing customer calls, providing information about products and services, and ensuring customer satisfaction. Proficiency in Excel is essential for tracking performance metrics and generating reports. The successful candidate will demonstrate a strong ability to work in a fast‑paced environment, possess excellent problem‑solving skills, and be a team player. If you are looking to start or advance your career in the voice process industry, we encourage you to apply. Join us in delivering outstanding customer experiences and contributing to our team's success.

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