CUSTOMER SERVICE EXECUTIVE – VOICE PROCESS

VRINDA INTERNATIONAL; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

Vrinda International seeks a dedicated Customer Service Executive to manage voice-based support for US and Canada clients. You will resolve inquiries, maintain strong relationships, and ensure quality targets in an international voice environment.

The role requires experience in US/Canada voice processes, strong English communication, and the ability to handle high call volumes while maintaining accuracy and efficiency.

Qualifications

• Proven experience in US or Canada-based voice processes.
• Demonstrated proficiency in customer relationship management and support functions.
• Strong command of English communication skills suitable for international interactions.
• Ability to handle high call volumes while maintaining accuracy and efficiency.
• Competence in managing queries and ensuring timely resolution.
• Track record of meeting or exceeding quality and productivity metrics.
• Solid problem-solving capabilities to address customer challenges effectively.

Responsibilities

• Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.
• Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.
• Oversee customer relationship management activities to foster loyalty and satisfaction.
• Monitor and adhere to quality and productivity targets to ensure operational excellence.
• Maintain comprehensive records of customer interactions and support tickets.
• Deliver clear and effective communication in English to diverse international clientele.

Skills

US/Canada voice processes

CRM & support functions

English communication

High call volumes

Query management

Quality & productivity metrics

Problem-solving

Job description

Summary

We are seeking a dedicated Customer Service Executive to manage voice-based support operations for clients in the US and Canada. This role is pivotal in ensuring high-quality client interactions, resolving inquiries efficiently, and maintaining strong customer relationships. The position demands a professional who can navigate complex service scenarios while consistently meeting productivity and quality benchmarks within an international voice environment.

Responsibilities

• Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.
• Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.
• Oversee customer relationship management activities to foster loyalty and satisfaction.
• Monitor and adhere to quality and productivity targets to ensure operational excellence.
• Maintain comprehensive records of customer interactions and support tickets.
• Deliver clear and effective communication in English to diverse international clientele.

Requirements

• Proven experience in US or Canada-based voice processes.
• Demonstrated proficiency in customer relationship management and support functions.
• Strong command of English communication skills suitable for international interactions.
• Ability to handle high call volumes while maintaining accuracy and efficiency.
• Competence in managing queries and ensuring timely resolution.
• Track record of meeting or exceeding quality and productivity metrics.
• Solid problem-solving capabilities to address customer challenges effectively.