Customer Service Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Hyderabad seeks a Customer Service Executive to join our team. You will handle international voice process calls, address inquiries, and ensure client satisfaction in a fast-paced environment.

Ideal candidates have strong communication, a customer-first mindset, and the ability to maintain accurate records of interactions; familiarity with global call-centre operations is a plus, with opportunities to grow in a dynamic setting.

Qualifications

• Inbound and outbound calls handling
• Excellent communication skills
• Customer-oriented mindset

Responsibilities

• Handle international voice process calls and customer inquiries
• Resolve customer issues promptly and accurately
• Maintain records of customer interactions and updates

Job description

We are seeking a dedicated Customer Service Executive to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service in an international voice process environment. This role involves handling inbound and outbound calls, addressing customer inquiries, and ensuring a high level of customer satisfaction. Key responsibilities include managing customer interactions, resolving issues efficiently, and maintaining accurate records of customer interactions. The successful candidate will possess strong communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. Familiarity with international call center operations and experience in voice processes will be advantageous.

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