Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Andhra Pradesh is seeking a Voice Process Associate to join our customer support team. The role focuses on handling voice interactions with clarity and professionalism.

You will engage with customers in English and Hindi, document interactions, and work with the team to enhance service quality. This is an entry-level opportunity to start a career in the voice process field.

Qualifications

• Fluent in English and Hindi (spoken and written).
• Excellent communication and interpersonal skills.
• Able to handle multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with call center software is a plus.
• This is an entry-level opportunity to start a career in the voice process industry.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Bilingual English/Hindi

Communication skills

Multi-tasking

Basic computer skills

Job description

We are seeking a dedicated and enthusiastic Voice Process Associate to join our team in Andhra Pradesh. The ideal candidate will be fluent in both English and Hindi, with a strong ability to communicate effectively with customers. This role is essential in providing high-quality customer service and support through voice interactions.

Key Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills

• Proficiency in English and Hindi, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with call center software is a plus.

This is an excellent opportunity for individuals looking to start their career in the voice process industry.