Voice Process Associate

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 260,000 - 360,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking a dedicated Voice Process Associate in Haryana to deliver exceptional customer service for health insurance products. You will handle inbound/outbound calls, answer inquiries, and guide clients through insurance options with empathy.

The role emphasizes accurate information delivery, detailed record-keeping, and collaboration with the team to enhance service quality and customer satisfaction in a fast-paced contact center environment.

Qualifications

• Excellent verbal communication is required.
• Patience and empathy when handling inquiries.
• Basic understanding of health insurance concepts is preferred.
• Familiarity with call center software or tools.
• Strong problem-solving and attention to detail.

Responsibilities

• Manage incoming calls and customer inquiries with professionalism and efficiency.
• Provide accurate information regarding health insurance products and services.
• Assist customers in understanding health insurance options and resolve issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on health insurance policies and procedures to provide the best support.

Skills

Verbal communication

Patience & empathy

Health insurance basics

Call center software

Problem solving

Job description

We are seeking a dedicated Voice Process Associate to join our team in Haryana. The ideal candidate will play a crucial role in providing exceptional customer service and support in the health insurance sector. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and assisting clients with their health insurance needs. Your ability to communicate effectively and empathize with customers will be key to ensuring a positive experience.

Key Responsibilities

• Manage incoming calls and customer inquiries with professionalism and efficiency.
• Provide accurate information regarding health insurance products and services.
• Assist customers in understanding their health insurance options and resolving any issues they may encounter.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on health insurance policies and procedures to provide the best support possible.

Required Skills

• Strong verbal communication skills.
• Ability to handle customer queries with patience and empathy.
• Basic understanding of health insurance concepts.
• Proficiency in using call center software and tools.
• Strong problem-solving skills and attention to detail.

If you are passionate about helping others and have a keen interest in the health insurance industry, we encourage you to apply for this exciting opportunity. Join us in making a difference in the lives of our customers through exceptional service.