Walk-in | Domestic Voice

ATAIN; Gurugram District; On-site; INR 201,000 - 335,000; Full time

Job summary

ATAIN in Gurugram invites applications for a Customer Support Executive to handle inbound and outbound calls, resolve queries, and upsell products based on customer needs. You will maintain records, adhere to quality standards, and strive to meet process KPIs in a fast-paced environment.

Freshers and candidates with 6+ months experience are welcome. Graduation is mandatory; Hindi and English communication is essential; basic computer skills are required.

Qualifications

• Graduation is mandatory.
• Freshers can apply.
• Candidates with 6 months or more experience can also apply.
• Good communication skills in Hindi and English.
• Basic computer knowledge including MS Office is required.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide appropriate solutions.
• Promote and upsell products/services based on customer requirements.
• Deliver excellent customer service and ensure customer satisfaction.
• Meet process KPIs and upselling targets.
• Maintain accurate records of customer interactions.
• Adhere to process guidelines and quality standards.

Skills

Communication skills

Hindi & English

Basic computer skills

Education

Graduation mandatory

Non-B.Tech graduates preferred

Tools

MS Office

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide appropriate solutions.
• Promote and upsell products/services based on customer requirements.
• Deliver excellent customer service and ensure customer satisfaction.
• Meet process KPIs and upselling targets.
• Maintain accurate records of customer interactions.
• Adhere to process guidelines and quality standards.

Preferred candidate profile

• Graduation Mandatory
• Non-B.Tech graduates preferred
• Freshers can apply
• Candidates with 6 months or more of experience can also apply
• Good communication skills in Hindi and English
• Basic computer knowledge

Work Details

• 6 Days Working
• Rotational Shifts
• Rotational Weekly Offs

Desired Candidate Profile

• Decent communication skills
• Customer-focused and target-oriented
• Ability to work in a fast-paced environment
• Immediate joiners preferred

Freshers and experienced candidates (6+ months experience) are welcome to apply.