Associate

WNS; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

5 days a week

Rotational weekly offs

Rotational shifts

Job summary

WNS in Gurugram is hiring Associates for an International Voice Profile. The role involves handling inbound/outbound customer interactions and resolving queries in a fast-paced BPO environment.

You will manage customer calls with professionalism, understand needs, and provide the best available options while maintaining high customer satisfaction. Freshers or graduates with relevant experience are welcome.

Qualifications

• Undergraduate/Graduate freshers are eligible to apply.
• Graduates with experience in International Voice BPO domain are also welcome.

Responsibilities

• Handle customer calls for international clients professionally and efficiently.
• Understand customer requirements and help them with best available options.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Skills

Excellent verbal communication

Customer-focused mindset

Education

Undergraduate/Graduate

Experience in International Voice BPO

Job description

We are hiring Associates for an International Voice Profile at our Gurugram location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Preferred Skills

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)