Customer Support Representative

Expert Staffing Solutions New Delhi; Dadri, Gurugram District, Delhi; On-site; INR 212,000 - 413,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking a customer support executive to handle queries via voice and non-voice channels, delivering accurate information and resolving concerns. You will maintain high service standards, follow processes, and work in a fast-paced, target-driven environment with rotational night shifts if required, across Gurugram or Noida.

Fresh graduates are welcome; salary ranges from 19,000 to 37,000 INR per month, depending on process and profile.

Qualifications

• Freshers can apply; graduates with experience welcome.
• Locations: Gurugram & Noida
• Salary: 19,000 to 37,000 INR in-hand per month

Responsibilities

• Handle customer queries through voice and/or non-voice channels.
• Provide accurate information and resolve customer concerns professionally.
• Maintain high standards of customer service and customer satisfaction.
• Follow process guidelines, company policies, and quality standards.
• Achieve assigned performance targets and maintain process accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Skills

Verbal communication

Typing skills

Active listening

Target-driven

Adaptability

Night shifts

Education

Bachelor's degree not required

Graduates welcome

Job description

Job Responsibilities

• Handle customer queries through voice and/or non-voice channels.
• Provide accurate information and resolve customer concerns professionally.
• Maintain high standards of customer service and customer satisfaction.
• Follow process guidelines, company policies, and quality standards.
• Achieve assigned performance targets and maintain process accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Key Skills

• Excellent verbal communication and interpersonal skills.
• Basic computer knowledge and typing skills.
• Good listening, problem-solving, and customer-handling abilities.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, adaptability, and willingness to learn.
• Flexibility to work in rotational shifts, including night shifts, if required.

Eligibility

• Undergraduate freshers can apply.
• Graduates and candidates with relevant experience are welcome.
• Locations: Gurugram & Noida
• Salary: 19,000 TO 37,000 in-hand per month, depending on the process and candidate profile.