Voice Coach

HGS; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

A business consulting firm in Bengaluru is seeking a Vocal Coach to deliver training on technical communication and soft skills. The role involves managing training performance, providing feedback to agents, and collaborating with various teams for improved outcomes. Candidates should possess strong coaching skills and be passionate about training. This is a full-time position requiring travel as needed to support training initiatives.

Qualifications

• Good knowledge and hands-on experience in Language Training and Coaching.
• Strong verbal and written communication skills.
• Able to facilitate soft skills training.

Responsibilities

• Deliver new hire training on technical knowledge.
• Manage performance to deliver proficient techs.
• Provide feedback and coach low performing agents.

Skills

Language Training and Coaching

Communication Skills

Customer Orientation

Feedback Giving

Self-Motivated

Job description

Qualifications

• Good knowledge and hands‑on experience in Language Training and Coaching
• Strong verbal and written communication skills, with ability to confidently speak with clients directly
• Customer‑oriented, and capable of providing high levels of client satisfaction
• Able to facilitate soft skills & language knowledge to new hires and has basic awareness of adult learning principles
• Able to manage groups
• Ability to give feedback and coach
• Passionate about training
• Self‑motivated, enthusiastic, and able to handle multiple support cases

Technical Requirements

• Have technical knowledge of English communication – intonation, syllable, punctuation, parts of speech, etc.
• Willing to work in rotational night shifts (5 days working)
• Should have experience of working as a voice coach for an international voice process
• Good knowledge on customer service and call handling skills
• Willing to work with operations to understand the coaching opportunities
• Needs to possess presentation, feedback & coaching skills to conduct new hire training
• Monitor calls and do SBS to improve the communication and soft skills of the technicians
• Provide Coaching & Feedback to enhance agent performance on C‑Sat
• Prepare and implement action plans
• Analyze the Coaching / Training needs of the agents & support them in delivery
• Participate in calibrations to ensure consistent scoring & feedback delivery approach

Responsibilities

• Deliver new hire training on technical knowledge
• Manage the minimum guaranteed performance level to deliver proficient techs to the operations floor
• Liaison with ER, Ops and Quality teams for engagement, language checks and other support
• Handling and delivering the agreed communication during the OJT
• Creation and publication of training and mentoring reports up to 30 days in production
• Understand the language/terms/jargon in his/her area of expertise
• Act as the “go to” person within a department or function for questions and problems within his/her area of expertise
• Engaging with Ops and Quality to understand process updates and challenges to deliver the most updated agenda during the training
• Provide feedback and coach low or non‑performing agents
• Training content creation
• Conduct refresher

Seniority level

Associate

Employment type

Full-time

Job function

Training

Industries

Business Consulting and Services

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