Voice and Accent - Trainer

Movate; Chennai; On-site; INR 800,000 - 1,000,000; Full time

Job summary

A leading IT services provider in Chennai seeks a Training Specialist with over 5 years of experience to conduct training needs analysis and develop tailored training solutions. This mid-senior level role requires strong analytical skills and proficiency in Microsoft Excel, focused on improving employee performance in language and soft skills. Full-time position.

Qualifications

• 5+ years of experience in training, preferably 2+ years in training-related functions.
• Experience in designing and developing training solutions.
• Ability to identify performance gaps and implement training strategies.

Responsibilities

• Support training for frontline support engineers in language & soft skills.
• Identify performance gaps in language & soft skills.
• Develop content using instructional design principles.

Skills

Strong Analytical skills

Excellent presentation skills

Proficiency with Microsoft Excel

Job description

Overview

Experience: 5+ Years (Preferable 2+ Years in Training)

General Purpose of Job: To carry out Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to design, develop the appropriate training solutions to address the knowledge and Skill gaps of employees at all levels leading to performance improvement resulting in ROI.

Responsibilities

• Support training for frontline support engineers in language & soft skills as per standards set by client
• Responsible for identifying performance gaps in the area of language & soft skills
• Come up with a suitable training strategy & implement the same through training & coaching
• Provide leadership for transaction monitoring process
• Responsible for devising & implementing a measurement system for language effectiveness level from entry to exit
• Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation & Knowledge Measure)
• Prepare and deliver tailor made courses as & when required
• Strong Analytical skills and proficiency with Microsoft Excel
• Excellent presentation skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training

Industries

• IT Services and IT Consulting