Trainer - Voice

Gratitude India Pvt Ltd; Kolkata District, Mumbai, Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking a Hiring Process Trainer for international voice customer care. You will be responsible for new-hire training, refresher sessions and cross-skill development, nesting support, coaching, assessments and performance improvement.

The ideal candidate has 3–8 years of experience in international voice/BPO ops, with at least 1 year in training. Excellent English and facilitation skills are required; a graduate is preferred.

Qualifications

• 3–8 years’ experience with international voice/BPO operations, including 1+ year in training/coaching.
• Excellent English, communication and facilitation skills.
• Graduate preferred.

Responsibilities

• Train new hires for international voice customer care.
• Provide refresher and cross-skill training.
• Nest support and coaching for agents.
• Conduct assessments and performance improvement initiatives.

Skills

English proficiency

Communication

Facilitation

Coaching

Education

Graduate preferred

Job description

Hiring Process Trainer – Voice for international voice customer care. Responsible for new-hire, refresher and cross-skill training, nesting support, coaching, assessments and performance improvement.

Required Candidate profile

3–8 years’ experience with international voice/BPO operations, including 1+ year in training/coaching. Excellent English, communication and facilitation skills. Graduate preferred.