Voice & Accent Trainer

Tech Mahindra; Dadri; On-site; INR 400,000 - 500,000; Full time

Job summary

Tech Mahindra is seeking a dynamic Voice coach to conduct communication training for New Hire Training Batches in our India operations. The role focuses on developing speaking skills, IPA sounds, grammar, and soft skills to enhance customer interactions.

The candidate will perform audits, publish dashboards, and support process improvements while maintaining data confidentiality. Strong English communication and MS Office proficiency are essential, with shift availability as required.

Qualifications

• Train on sounds (IPA), grammar and soft skills.
• Excellent verbal and written communication skills.
• Fluent in English with strong presentation abilities.
• Experience with audit/evaluation functions is a plus.

Responsibilities

• Conduct transactional audits as per control plan for accuracy and timeliness.
• Provide feedback and suggestions for improvement.
• Publish dashboards at defined intervals.
• Publish compliance dashboards as per plan.
• Be flexible for ad-hoc business requirements.
• Ensure confidentiality, availability and integrity of data.
• GAP analysis and controls.
• Support New Hire training and refresher training based on TNA.
• Conduct V&A interviews for the process.

Skills

Verbal communication

Written communication

IPA sounds

Soft skills training

Audit & evaluation

GAP analysis

Tools

MS Office

Job description

Role & responsibilities

Preferred Competencies : We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

Language & Communication

• Develop a schedule to assess training needs
• Ability to train on sounds (IPA), grammar and soft skills
• Excellent verbal and written communication skills

Your roles and responsibilities include:

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Publish compliance dashboards as per plan
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Continuous Focus and Drive to meet and exceed department SLAs
• Conduct New Hire training and Refresher training based on TNA
• Conduct V&A interviews for the process

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Ability to train on sounds (IPA), grammar and soft skills
• Excellent verbal and written communication skills
• Should have good knowledge of audit and evaluation function
• Should have good understanding capabilities to improve customer experience
• Ready to work in Shift timing as per process requirement
• Knowledge of usage of MS Office
• Must be fluent in English language