Communication Trainer

NIIT Limited; Gurugram District; On-site; INR 500,000 - 900,000; Full time

Job summary

A leading training organization is seeking a Voice & Accent Trainer for its Gurugram office. The role involves conducting English language and soft skills sessions, auditing calls, and coaching new hires. Candidates should have 6-9 years of relevant experience, excellent communication skills, and a strong ability to work in teams. This is a mid-senior level position on a contractual basis, with a salary ranging from 5 to 9 Lac P.A., and requires working in shifts.

Qualifications

• 6-9 years of relevant experience in Voice & Accent training.
• Ability to conduct English language and soft skills sessions.
• Open to work in shifts and handle pressure situations.

Responsibilities

• Conduct formal training sessions for agents.
• Audit calls/emails and provide feedback.
• Understand training needs and create action plans.
• Coach the bottom quartile for improved performance.

Skills

Proven Presentation Skills

Excellent communication skills

Ability to work with a team

Training delivery techniques

Coaching abilities

Tools

PPT

MS Office

Job description

Dear candidate, we have a requirement for Voice & Accent trainer for Gurgaon location. Interested candidates can share CVs on [e-mail].

Role & Responsibilities

• Location: Gurgaon
• Relevant exp - 6-9 yrs. in V&A
• Hiring mode - Contractual
• Working days - Mon to Fri
• Timings - Australian Shift expected to start at 5/5:30am till 3/3:30pm. All 5 days work from office
• Commercials - 5-9 Lac P.A (Depending on exp)

JD

As a V&A Trainer, you will be conducting English Language sessions, Soft skills session in Business context and Train New Hires on Communication skills and provide floor support to enhance their performance.

Key Responsibilities

• Auditing calls/Emails and sharing feedback on CTQ parameters to improve customer experience.
• Conduct formal sessions to help front line agents become better with language and soft skills.
• Attending client calls and presenting performance where applicable.
• Attending reviews to share weekly results and achievements.
• Understanding the training needs for your accounts and coming up with appropriate action plans.
• Training New Hires on Communication skills (along with the process trainer, using business context and examples).
• Good understanding of the process and processing steps, to be able to coach and trainer employees using examples from the business.
• Coaching the bottom quartile and showing an improvement in call & email quality.
• Well versed in Soft Skill & V&A and training methodologies.

Desired Skills and Experience

• Proven Presentation Skills. Well versed with PPT and MS Office in general.
• Excellent communication skills.
• Must have ability to work with a team.
• Open to work in shifts.
• Should be able to handle pressure situations and willingness to learn.
• Know about training delivery and feedback techniques on communicative skills and soft skills.

Preferences

• Someone who wears a smile on the face and contributes towards positivity in the team.
• Great confidence and a strong go-getter.
• Someone who can be a role-model for the team in terms of personality development.
• Inspire people with his own utilization of soft skills.
• Someone who can make learning fun for employees.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Training

Industries

Professional Training and Coaching

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