Women's Hiring For Voice & Accent Trainer

Infosys BPM; Pune District; On-site; INR 650,000 - 900,000; Full time

Job summary

Infosys BPM in Pune is seeking a Process Lead-Voice & Accent Trainer with 4-5 years of experience to enhance spoken English, pronunciation, and customer communication for customer service advisors in a BPM environment.

You will deliver training, coach individuals and teams, develop materials, and partner with Operations and Quality to drive KPIs such as CSAT and First Contact Resolution.

Qualifications

• Voice Coach/Voice & Accent Trainer role focused on improving communication effectiveness and customer service performance.
• Involves conducting training sessions, coaching individuals and teams, and developing learning materials.
• Supports operational goals through continuous performance improvement.

Responsibilities

• Deliver voice and communication training programs to advisors.
• Conduct sessions on accent neutralization, pronunciation, and business communication.
• Provide one-on-one and group coaching to improve performance metrics.
• Develop training content, presentations, learning activities, and engagement materials.
• Monitor trainee progress and evaluate training effectiveness.
• Partner with Operations and Quality to ensure training interventions support KPIs and customer experience objectives.
• Facilitate Train-the-Trainer programs and knowledge transfer initiatives.

Skills

Voice & Accent Training

Communication Coaching

Training Delivery & Facilitation

Presentation Skills

Content Development

Quality Auditing

Public Speaking

Team Collaboration and Leadership

MS Excel & PowerPoint

Customer Service Knowledge

Education

Graduation

Job description

Women's Hiring for Voice & Accent Trainer(Process Lead role)

Role- Process Lead-Voice & Accent Trainer

Experience-4-5 Years

Location-Pune

Education-Graduation

Notice Period-30 Days

Job Description:

Voice Coach KRA:

Based on the Voice Coach / Voice & Accent Trainer role, It focuses on improving communication effectiveness, accent clarity, customer interaction skills, and overall performance of customer service advisors in a BPM environment.

Job Profile: Voice Coach (Voice & Accent Trainer)

A Voice Coach is responsible for enhancing employees' spoken English, pronunciation, accent neutrality, customer communication, and soft skills. The role involves conducting training sessions, coaching individuals and teams, developing learning materials, and supporting operational goals through continuous performance improvement

Key Responsibilities

• Deliver voice and communication training programs to customer service advisors and employees.
• Conduct sessions on:
• Accent neutralization
• Pronunciation and fluency
• Business communication
• Soft skills and customer handling
• Perform training audits and identify communication improvement areas.
• Provide one-on-one and group coaching to improve performance metrics.
• Develop training content, presentations, learning activities, and engagement materials.
• Monitor trainee progress and evaluate training effectiveness.
• Partner with Operations and Quality teams to ensure training interventions support business KPIs and customer experience objectives.
• Facilitate Train-the-Trainer programs and knowledge transfer initiatives.

Required Skills

• Voice &Accent Training
• Communication Coaching
• Training Delivery & Facilitation
• Presentation Skills
• Content Development
• Quality Auditing
• Public Speaking
• Team Collaboration and Leadership
• MS Excel & PowerPoint
• Customer Service Knowledge

Preferred Skills

Blend communication expertise with technical awareness to improve team KPIs like CSAT, NPS, and First Contact Resolution. Preferred skills include neutral accent training, active listening, de-escalation tactics, and ITSM knowledge