Lead Voice and Accent Trainer

Guidehouse; Thiruvananthapuram; On-site; INR 600,000 - 900,000; Full time

Job summary

Guidehouse in India seeks an experienced Voice and Accent Trainer to conduct training sessions for new hires and existing staff. You will cover pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.

You will assist employees with English language development and improve communication skills, coach new hires during pre-process and training phases, and provide ongoing feedback and refresher sessions while collaborating with Quality and Operations

Qualifications

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Proven experience in training delivery, curriculum development, and feedback handling.
• Hands-on experience facilitating training sessions for B2B workflows and international customers.

Responsibilities

• Conduct voice and accent training sessions for new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

Skills

English proficiency

American/neutral accent knowledge

Training delivery

Curriculum development

Presentation & coaching

Interpersonal skills

Facilitation

Motivation & coaching

Remote training platforms

Tools

LMS

MS Office

Remote training platforms

Job description

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need:

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands-on experience facilitating training sessions tailored to B2B operational workflows.
• Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

What Would Be Nice To Have:

• Certification in Voice and Accent training.
• Exposure to international voice processes.