Voice & Accent Trainer

NIIT Limited; Gurugram District; On-site; INR 700,000 - 800,000; Full time

Job summary

A leading training organization in Gurgaon urgently seeks a Voice & Accent Trainer with 6-9 years of experience. In this contractual role, you will conduct English language and soft skills sessions, provide coaching and feedback to front-line agents, and develop training plans. Candidates must have excellent communication skills, presentation abilities, and be comfortable working in shifts.

Qualifications

• Minimum 6-9 years of experience in Voice & Accent training.
• Proficient in soft skills and V&A training methodologies.
• Ability to handle pressure and adapt to shift work.

Responsibilities

• Conduct English Language and Soft Skills training sessions.
• Audit calls and emails, providing feedback.
• Understand training needs and develop action plans.
• Coach bottom quartile employees to improve quality.

Skills

Proven Presentation Skills

Excellent communication skills

Ability to work with a team

Training delivery and feedback techniques

Tools

MS Office

PPT

Job description

Get AI-powered advice on this job and more exclusive features.

Urgently need Voice & accent trainer for Gurgaon location .Interested candidates can share CVs on [e-mail] or whatsapp on 9773902349.

Role & responsibilities

• Location:Gurgaon
• Relevant exp - 6-9 yrs. in V&A
• Hiring mode-Contractual 1 years extendable basis performance
• Working days-Mon to Fri
• Timings- Australian Shift expected to start at 5/5:30am till 3/3:30pm. All 5 days work from office

Commercials-Upto 7-8 Lac depending on experience

JD

As a V&A Trainer, you will be conducting English Language sessions, Soft skills session in Business context and Train New Hires on Communication skills and provide floor support to enhance their performance

Key responsibilities would be:

• Auditing calls/Emails and sharing feedback on CTQ parameters to improve customer experience
• Conduct formal Sessions to help front line agents become better with language and soft skills
• Attending client calls and presenting performance where applicable
• Attending reviews to share weekly results and achievements
• Understanding the training needs for your accounts and coming up with appropriate action plans
• Training New Hires on Communication skills (along with the process trainer, using business context and examples)
• Good understanding of the process and processing steps, to be able to coach and trainer employees using examples from the business
• Coaching the bottom quartile and showing an improvement in call & email quality
• Well versed in Soft Skill & V&A and training methodologies

Desired Skills and Experience

• Proven Presentation Skills. Well versed with PPT and MS Office in general
• Excellent communication skills
• Must have ability to work with a team
• Open to work in shifts
• Should be able to handle pressure situations and willingness to learn
• Know about training delivery and feedback techniques on communicative skills and soft skills

Preferences

• Someone who wears smile on the face and contributes towards positivity in the team
• Great confidence and a strong go getter
• Someone who can be a role-model for the team in terms of personality development
• Inspire people with his own utilization of soft skills
• Someone who can make learning fun for employees

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Training

1. Industries: Professional Training and Coaching

Referrals increase your chances of interviewing at NIIT Limited by 2x

Get notified about new Voice Teacher jobs in Gurugram, Haryana, India.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.