Trainer I (voice coach) - International

TP; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

TP is seeking a skilled trainer/voice coach in Delhi to develop and deliver comprehensive training programs that enhance employee skills and knowledge. You will conduct workshops, create engaging learning content, and collaborate with subject matter experts to tailor solutions for various teams.

The role requires strong communication, presentation, and interpersonal abilities, with the ability to adapt to a fast-paced environment and evolving priorities.

Qualifications

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Responsibilities

• Develop and deliver comprehensive training programs to enhance employee skills and knowledge.
• Conduct workshops, seminars, and coaching sessions to improve communication and interpersonal skills.
• Create engaging learning materials and content to support training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with subject matter experts to develop customized training solutions.
• Provide feedback and support to trainees to ensure their success.

Skills

Training design

Voice coaching

Customer service

Communication skills

Interpersonal skills

Adaptability

Adult learning principles

Tools

CRM software

Job description

Roles and Responsibility

• Develop and deliver comprehensive training programs to enhance employee skills and knowledge.
• Conduct workshops, seminars, and coaching sessions to improve communication and interpersonal skills.
• Create engaging learning materials and content to support training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with subject matter experts to develop customized training solutions.
• Provide feedback and support to trainees to ensure their success.

Job Requirements

• Proven experience as a trainer or voice coach with a strong background in customer service.
• Excellent communication, presentation, and interpersonal skills are essential.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with adult learning principles and instructional design methodologies.
• Familiarity with CRM software and IT-enabled services is desirable.